:root{
  --azul:#0b5ea8; --azul-esc:#08457c; --azul-claro:#e8f1fa;
  --ambar:#e08a00; --verde:#1b8a5a; --verm:#c0392b;
  --txt:#1c2733; --mudo:#667085; --borda:#d9e0e8; --fundo:#f4f6f9; --card:#fff;
}
*{box-sizing:border-box}
body{margin:0;font:15px/1.5 system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;color:var(--txt);background:var(--fundo)}
a{color:var(--azul)}
h1{font-size:1.5rem;margin:.4rem 0 1rem}
h2{font-size:1.05rem;margin:0 0 .8rem}
h3{font-size:.9rem;margin:1.1rem 0 .5rem;color:var(--mudo);text-transform:uppercase;letter-spacing:.04em}
.wrap{max-width:1180px;margin:0 auto;padding:0 16px}
main.wrap{padding-top:18px;padding-bottom:48px}
.mudo{color:var(--mudo)} small{font-size:.8rem}
.vermelho{color:var(--verm);font-weight:600}

/* topo */
.topbar{background:var(--azul);color:#fff}
.topbar-in{display:flex;align-items:center;gap:20px;flex-wrap:wrap;padding-top:10px;padding-bottom:10px}
.marca{color:#fff;text-decoration:none;display:flex;flex-direction:column;line-height:1.15}
.marca small{opacity:.8}
.topbar nav{display:flex;gap:4px;flex:1;flex-wrap:wrap}
.topbar nav a{color:#fff;text-decoration:none;padding:7px 12px;border-radius:6px;opacity:.9}
.topbar nav a:hover,.topbar nav a.on{background:rgba(255,255,255,.18);opacity:1}
.quem{display:flex;align-items:center;gap:12px;font-size:.9rem}
.quem a{color:#fff}
.quem .btn{color:var(--azul)}

/* botões e formulários */
.btn{display:inline-block;border:0;border-radius:7px;background:var(--azul);color:#fff;padding:9px 16px;font:inherit;font-weight:600;cursor:pointer;text-decoration:none}
.btn:hover{background:var(--azul-esc)}
.btn-claro{background:#fff;color:var(--azul);border:1px solid var(--borda)}
.btn-claro:hover{background:var(--azul-claro)}
.btn-ok{background:var(--verde)} .btn-ok:hover{background:#146a45}
.btn-perigo{background:#fff;color:var(--verm);border:1px solid #e3b5af} .btn-perigo:hover{background:#fdecea}
.btn-mini{padding:4px 10px;font-size:.82rem}
label{display:flex;flex-direction:column;gap:4px;font-weight:600;font-size:.88rem;margin-bottom:12px}
label small{font-weight:400;color:var(--mudo)}
input,select,textarea{font:inherit;font-weight:400;padding:8px 10px;border:1px solid var(--borda);border-radius:7px;background:#fff;color:var(--txt);width:100%}
input:focus,select:focus,textarea:focus{outline:2px solid #8fb9e0;border-color:var(--azul)}
textarea{resize:vertical}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 16px}
.form-grid .col-2{grid-column:1/-1}
.acoes{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
form.inline{display:inline}
form.linha{display:flex;gap:8px;margin-top:10px} form.linha select,form.linha input{flex:1;min-width:0}
fieldset{border:1px solid var(--borda);border-radius:8px;margin:0 0 12px;padding:10px 12px}
legend{font-weight:600;font-size:.85rem;padding:0 6px}
.checks{display:flex;flex-wrap:wrap;gap:6px 18px}
label.chk{flex-direction:row;align-items:center;font-weight:400;margin:0;width:auto}
label.chk input{width:auto}

/* cards */
.card{background:var(--card);border:1px solid var(--borda);border-radius:10px;padding:18px;margin-bottom:16px}
.card.narrow{max-width:520px}
.login-box{max-width:400px;margin:60px auto}
.titulo-linha{display:flex;justify-content:space-between;align-items:flex-end;gap:12px;flex-wrap:wrap;margin-bottom:6px}
.titulo-linha h1{margin-bottom:.6rem}
.periodo label{margin:0 0 12px}
.grade-2{display:grid;grid-template-columns:1fr 1fr;gap:16px} .grade-2>.card{margin-bottom:16px}
.duas-colunas{display:grid;grid-template-columns:1fr 300px;gap:16px;align-items:start}
.migalha{margin:0}

/* avisos */
.aviso{padding:10px 14px;border-radius:8px;margin-bottom:14px;border:1px solid}
.aviso-ok{background:#e6f5ee;border-color:#a8dcc3;color:#13623f}
.aviso-erro{background:#fdecea;border-color:#efb7b0;color:#8f2418}

/* badges */
.badge{display:inline-block;padding:2px 10px;border-radius:999px;font-size:.78rem;font-weight:600;background:#e9edf2;color:#344054;text-decoration:none}
.st-nova{background:#e1ecfa;color:#0b4a8a}
.st-andamento{background:#e6f1ff;color:#1a56a0}
.st-aguardando{background:#fff0d6;color:#8a5200}
.st-respondida{background:#ede5fa;color:#5a3d9a}
.st-encerrada{background:#e0f3e9;color:#14683f}
.st-cancelada{background:#eceff3;color:#667085}
.pr-alta{background:#fff0d6;color:#8a5200}
.pr-urgente{background:#fde2de;color:#9c2a1d}
.chips{display:flex;flex-wrap:wrap;gap:6px}
.chip{background:#eef2f6;border-radius:999px;padding:2px 10px;font-size:.82rem}

/* indicadores */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:12px;margin-bottom:16px}
.kpi{background:var(--card);border:1px solid var(--borda);border-radius:10px;padding:14px 16px;text-decoration:none;color:var(--txt);display:flex;flex-direction:column;gap:2px}
a.kpi:hover{border-color:var(--azul)}
.kpi span{font-size:.8rem;color:var(--mudo)}
.kpi strong{font-size:2rem;line-height:1.1}
.kpi strong.pequeno{font-size:1.25rem;line-height:2.4rem}
.kpi-alerta{border-left:4px solid var(--ambar)}
.kpi-perigo{border-left:4px solid var(--verm)} .kpi-perigo strong{color:var(--verm)}

/* rosca */
.rosca-box{display:flex;gap:22px;align-items:center;flex-wrap:wrap}
.rosca{width:170px;height:170px;border-radius:50%;display:grid;place-items:center;flex:none}
.rosca>div{width:104px;height:104px;border-radius:50%;background:#fff;display:flex;flex-direction:column;align-items:center;justify-content:center}
.rosca strong{font-size:1.8rem;line-height:1}
.rosca small{color:var(--mudo)}
.legenda{list-style:none;margin:0;padding:0;flex:1;min-width:200px}
.legenda li{display:flex;align-items:baseline;gap:8px;padding:5px 0;border-bottom:1px solid #eef1f5;flex-wrap:wrap}
.legenda i{width:11px;height:11px;border-radius:3px;flex:none;align-self:center}
.legenda span{flex:1}
.espera{color:#8a5200;background:#fff0d6;border-radius:999px;padding:1px 8px;font-weight:600}

/* barras horizontais */
.barras{list-style:none;margin:0;padding:0}
.barras li{display:grid;grid-template-columns:minmax(110px,40%) 1fr 34px;gap:10px;align-items:center;padding:5px 0}
.b-nome{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.b-trilho{background:#eef2f6;border-radius:6px;height:14px;overflow:hidden}
.b-barra{display:block;height:100%;background:var(--azul);border-radius:6px}
.b-alt{background:#2aa7c9}
.barras b{text-align:right}
.nota{font-size:.8rem;margin:.6rem 0 0}

/* horas */
.horas{display:flex;gap:3px;align-items:flex-end;height:190px;margin-top:8px}
.hora{flex:1;display:flex;flex-direction:column;align-items:stretch;height:100%;min-width:0}
.hora-barras{flex:1;display:flex;align-items:flex-end;gap:1px;border-bottom:1px solid var(--borda)}
.hb{flex:1;display:block;min-height:0;border-radius:3px 3px 0 0}
.hb-rec{background:var(--ambar)} .hb-mov{background:var(--azul)}
.hora-rot{text-align:center;font-size:.7rem;color:var(--mudo);padding-top:3px}
.resumo-horas{margin:0 0 4px}
.leg-horas{font-size:.82rem;color:var(--mudo);margin:10px 0 0}
.leg-horas i{display:inline-block;width:10px;height:10px;border-radius:2px;margin:0 4px 0 12px}
.leg-horas i:first-child{margin-left:0}
.c-rec{background:var(--ambar)} .c-mov{background:var(--azul)}

/* lista de espera */
.espera-lista{list-style:none;margin:0;padding:0}
.espera-lista li{display:grid;grid-template-columns:1fr auto;gap:2px 12px;padding:9px 0;border-bottom:1px solid #eef1f5}
.espera-lista a{text-decoration:none;color:var(--txt)} .espera-lista a:hover{color:var(--azul)}
.espera-lista small{grid-column:1}
.tempo-espera{grid-row:1/3;grid-column:2;align-self:center;font-weight:700;color:#8a5200;white-space:nowrap}

/* tabelas */
.tabela-box{padding:0;overflow-x:auto}
.tabela{width:100%;border-collapse:collapse}
.tabela th{text-align:left;font-size:.78rem;text-transform:uppercase;letter-spacing:.04em;color:var(--mudo);padding:10px 12px;border-bottom:1px solid var(--borda);white-space:nowrap}
.tabela td{padding:10px 12px;border-bottom:1px solid #eef1f5;vertical-align:top}
.tabela tr:last-child td{border-bottom:0}
.tabela tr.atrasada{background:#fff6f5}
.tabela tr.inativo{opacity:.6}
.tabela td a{text-decoration:none}
.tabela td.acoes{white-space:nowrap}
.vazio{text-align:center;padding:30px}
.filtros{display:grid;grid-template-columns:2fr 1fr 1fr 1fr;gap:0 12px;align-items:end}
.filtros .acoes{grid-column:1/-1;margin-bottom:0}
.paginas{display:flex;justify-content:center;gap:18px;align-items:center;margin:12px 0}
.abas{display:flex;gap:6px;margin-bottom:14px;flex-wrap:wrap}
.abas a{padding:8px 14px;border-radius:7px;background:#fff;border:1px solid var(--borda);text-decoration:none;color:var(--txt)}
.abas a.on{background:var(--azul);color:#fff;border-color:var(--azul)}

/* detalhe da demanda */
.cab-demanda{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;flex-wrap:wrap}
.cab-demanda h1{margin:.1rem 0 .4rem}
.proto{font-weight:700;color:var(--mudo);letter-spacing:.04em}
.dados{display:grid;grid-template-columns:140px 1fr;gap:8px 12px;margin:0}
.dados dt{color:var(--mudo);font-size:.88rem} .dados dd{margin:0}
.texto{margin:0}
.encerrada{border-color:#a8dcc3;background:#f3fbf7}
.tempo-final{display:flex;flex-direction:column;margin-bottom:10px}
.tempo-final span{color:var(--mudo);font-size:.85rem}
.tempo-final strong{font-size:2rem;color:var(--verde);line-height:1.15}
.lista-seg{list-style:none;margin:0;padding:0}
.lista-seg li{display:flex;justify-content:space-between;align-items:center;padding:6px 0;border-bottom:1px solid #eef1f5}
.x{background:none;border:0;color:var(--mudo);font-size:1.2rem;cursor:pointer;line-height:1}
.x:hover{color:var(--verm)}

/* timeline */
.timeline{list-style:none;margin:0;padding:0 0 0 6px;position:relative}
.timeline::before{content:"";position:absolute;left:11px;top:6px;bottom:6px;width:2px;background:var(--borda)}
.tl{position:relative;display:flex;gap:14px;padding-bottom:16px}
.tl-ponto{width:12px;height:12px;border-radius:50%;background:var(--azul);border:3px solid #fff;box-shadow:0 0 0 2px var(--borda);flex:none;margin-top:5px;z-index:1}
.tl-corpo{flex:1;min-width:0}
.tl-cab{display:flex;gap:10px;flex-wrap:wrap;align-items:baseline}
.tl-delta{margin-left:auto;font-size:.78rem;color:var(--mudo);background:#eef2f6;border-radius:999px;padding:1px 9px}
.tl-texto{margin-top:2px;overflow-wrap:anywhere}
.tl-sistema .tl-ponto{background:#b6c0cc;width:9px;height:9px;margin-left:1px;margin-top:7px}
.tl-sistema .tl-cab strong{font-weight:500;color:var(--mudo)}
.tl-sistema .tl-texto{color:var(--mudo);font-size:.9rem}
.tl-envio_area .tl-ponto{background:var(--ambar)}
.tl-resposta_area .tl-ponto{background:var(--verde)}
.tl-envio_veiculo .tl-ponto{background:#7a5cc2}
.tl-retorno_veiculo .tl-ponto{background:#2aa7c9}
.tl-encerramento .tl-ponto{background:var(--verde)}
.tl-nota .tl-ponto{background:#8a94a3}

/* responsivo */
@media (max-width:860px){
  .grade-2,.duas-colunas{grid-template-columns:1fr}
  .filtros{grid-template-columns:1fr 1fr}
  .quem{width:100%;justify-content:space-between}
}
@media (max-width:640px){
  .form-grid{grid-template-columns:1fr}
  .filtros{grid-template-columns:1fr}
  .dados{grid-template-columns:1fr;gap:0}
  .dados dt{margin-top:8px}
  .tabela thead{display:none}
  .tabela,.tabela tbody,.tabela tr,.tabela td{display:block;width:100%}
  .tabela tr{border-bottom:1px solid var(--borda);padding:8px 0}
  .tabela td{border:0;padding:3px 12px}
  .tabela td[data-r]::before{content:attr(data-r) ": ";color:var(--mudo);font-size:.8rem}
  .rosca{margin:0 auto}
  .barras li{grid-template-columns:1fr 34px} .b-trilho{grid-column:1/-1;order:3}
}